Your customers will receive an invitation to take your satisfaction survey. The invitation will be printed on the customer´s receipt (various alternatives can be incorporated as well) and includes a unique numerical code as a password for your customers to enter the survey site. This code number identifies the specific store and time of purchase. Additionally, the unique password works only once and prevents one customer from entering multiple surveys. We work with you to determine the most efficient means of inviting customers to participate in the survey.

To ensure that you reach a broad based and balanced sample, an incentive will be included in the invitation. You can use a variety of incentives. However, SatisfactionSurveys.com offers a very cost-effective customer participation incentive program in the form of a national sweepstakes. Participating customers have a chance to win one of fifty different prizes, each valued at $50,000. You only pay SatisfactionSurveys.com a nominal quarterly flat fee. This program eliminates the need to offer expensive and difficult to manage discounts or coupons as incentives. When customers complete the survey, they are notified that they have been successfully entered in our sweepstakes.

Proprietary Software

SatisfactionSurveys.com has developed custom software specifically designed to handle online market research quickly and efficiently. The software provides real-time access to results enabling you to see how the customer satisfaction trends are developing over time. Additionally, the software automatically rotates response categories to eliminate order bias where applicable. Our proprietary software also handles complex skip patterns in a manner invisible to the respondent. Security is ensured with the use of vanishing passwords and unique identifiers. Finally, the software has the ability to ask open-ended questions and capture verbatim responses. We constantly upgrade our specialized software to further enhance our competitive edge, and yours!

Time Frame

Using a password-protected Web site, your management team can access real-time tabulations of results for your research projects. With our Customer Satisfaction and Loyalty Program, real-time results can be obtained for any store or group of stores. Our "alert" feature informs you of any problem areas that need to be addressed immediately. When negative indicators appear, you can take corrective action immediately instead of having to wait until the end of the month or quarter, or until someone provides you with a data dump of customer comments. Our programs are very cost-effective with the cost typically much less than alternative methods. The cost of our Customer Satisfaction Program will depend on the number of locations you are tracking, report requirements and the desired amount of consulting.